FAQ
Q: Can I get samples from you?
A: Sure, we are honored to offer you samples for quality check.
Q: What should I do if I want to change the shipping address?
A: 1. No order: Please edit your address in Account-Edit Profile;
2. Preparing order: Please contact the customer service to change the address(country cannot be edited);
3. Shipped order: The shipping address cannot be edited.
Note: Please confirm the address before sourcing.
Q: What should I do if my item missing?
A: 1. Re-check if there is split shipment in your order;
2. Excluding above situations, please follow below steps.
1). Apply for return online first;
2). Take some clear photos of the exact problem;
3). Upload them into your return application (Refer to Return Policy);
4). We will audit your application and give you a satisfying solution.
(Applying return online is the key point for us the deal with this problem properly)
Q: What should I do if my item/(parcel) is broken, not as described or wrong?
A: If there are any broken, not as described or wrong item (s)/parcel, please follow below steps to cooperate with the resolving process;
1. Apply for return online first;
2. Take some clear photos of the exact problem;
3. Upload them into your return application (Refer to Return Policy).
4. We will audit your application and give you a satisfying solution.
Note: Applying return online is the key point for us the deal with this problem properly.
Q：HOW SHOULD I DO IF I WANT TO BE A DEALER OF LAMEDA?
A： Welcome to consult. Please send us an email containing below infos.
We will reply soon once we get your mail.
1. Where will you be selling?
2. What products are you selling at present?
3. Are you an online e-commerce or offline retailer or others?
4. Have you ever been the agent of other brands?
Q: How to source on https://www.lameda.cc/
A: Kindly follow the steps below to place an order:
1. Register firstly on lameda.cc;
2. Log in and get latest price;
3. Select items and add them in the inquiry basket;
4. Contact us.
